Privacy Policy

Where Heritage, Craft, and Trust Come Together
Last Updated: November 25, 2025

At NORGÄTE, we honour a legacy of Andean craftsmanship and contemporary European elegance. Alongside the artistry behind every garment, we hold your privacy and trust with the utmost care. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or communicate with us.

By using our website and services, you acknowledge and accept the practices described below.

1. Personal Information We Collect

To provide you with a seamless luxury experience—from browsing to delivery—we may collect personal information such as:

Contact Details

Your name, email address, billing and shipping addresses, and phone number.

Payment Information

Payment card data and transaction details (securely handled by Shopify and authorized payment processors—we never store full card numbers).

Account Information

Your login details, saved preferences, and wishlist items.

Order & Interaction History

Products viewed, added to cart, purchased, returned, or exchanged.

Communications

Emails or messages you send to our customer support team.

Device & Usage Data

IP address, browser type, geographic region, device identifiers, and website behaviour collected through cookies and analytics tools.

Partner Data

Information shared with us by Shopify, marketing partners, and shipping carriers as needed to operate our boutique globally.

2. How We Use Your Information

Every detail we collect is used with intention—to elevate your experience and safeguard your journey with us.

To Provide and Personalize Your Experience

• Process payments and fulfill orders

• Coordinate global shipping from our US or EU warehouses

• Manage returns and exchanges

• Offer personalized recommendations and curated styling inspiration

• Enhance the functionality of our website

For Communication & Support

• Respond to inquiries

• Send service messages (order updates, account notifications)

• Assist with product questions and heritage information

For Marketing & Brand Engagement

• Share curated updates, new collections, and stories from our Peruvian roots

• Deliver personalised digital advertising
  (You may opt out at any time.)

For Security & Fraud Prevention

• Verify accounts

• Protect our boutique against misuse or fraudulent activity

For Legal Reasons

• Comply with regulations

• Respond to official requests and lawful processes

3. How We Share Your Information

Your information is handled with discretion and shared only when essential to the NORGÄTE experience.

We may share it with:

Shopify

Our secure e-commerce host, which processes orders, payments, and store functionality.

Service Providers

Such as fulfillment teams, payment processors, customer support tools, analytics providers, and logistics partners.

Marketing & Advertising Platforms

To deliver refined storytelling and tailored campaigns.

Legal Authorities

When required by law or to protect the integrity of our operations.

We never sell your personal information.

4. Our Relationship With Shopify

NORGÄTE is powered by Shopify, which processes data necessary to operate your shopping experience. Shopify may also use aggregated and anonymized information to improve its services across all merchants.

To explore Shopify’s privacy commitments:
https://privacy.shopify.com/en

5. Cookies & Tracking Technologies

To create a fluid and intuitive browsing experience, we use:

• Functional cookies

• Analytics cookies

• Advertising cookies

• Tracking pixels (including Meta/Facebook Pixel)

These help us understand how you interact with our website, refine performance, and offer relevant stories and product suggestions.

You may adjust cookie preferences through your browser settings at any time.

6. Children’s Privacy

Our boutique is intended for adults. We do not knowingly collect information from individuals under the legal age of majority in their region. If a minor has provided information, please contact us so we may delete it promptly.

7. Security & Data Retention

We take great care to protect your personal information using industry-standard safeguards.
While no system is perfect, we work diligently to maintain a secure environment.

Your data is retained only as long as necessary for:

• Fulfilling services

• Legal obligations

• Dispute resolution

• Business operations

8. Your Rights

Depending on your region, you may have rights to:

• Access your personal information

• Correct inaccurate data

• Request deletion

• Object to processing

• Restrict certain uses

• Withdraw consent

• Request data portability

• Opt out of targeted advertising

To exercise these rights, please contact us at:
hello@norgateclothing.com

We may require identity verification for your protection.

9. International Data Transfers

As a global brand with European and American operations, your information may be transferred outside your country of residence.

We rely on approved mechanisms such as:

• GDPR-compliant Standard Contractual Clauses

• Adequacy decisions

• Secure processing frameworks

10. Updates to This Policy

We may update this Privacy Policy to reflect new features, legal requirements, or operational changes. The “Last Updated” date will always indicate the most recent version.

11. Contact Us

For privacy inquiries or to exercise your rights, please reach us at:

📩 hello@norgateclothing.com

European Store (Data Controller for EU/EEA)

NORGÄTE j.d.o.o.
Zagreb, Croatia

 

A Final Word from NORGÄTE

Your trust is woven into every part of our story.
We safeguard your information with the same respect and dedication that define our craftsmanship.

Thank you for being part of our world—
where luxury is slow, heritage is honored, and every detail matters.