TERMS OF SERVICE

Last Updated: November 2025

OVERVIEW

Welcome to NORGÄTE (“we”, “us”, “our”). We operate this online store and website—including all related information, content, features, tools, products, and services—to offer you a curated shopping experience rooted in Peruvian heritage and refined European craftsmanship (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) together with any linked policies describe your rights and responsibilities when using our Services.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms and our Privacy Policy . If you do not agree, please discontinue use of the Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction and that you authorize any minor dependents using your devices to access the Services.

You may be required to provide information such as your name, email, billing address, payment method, and shipping details. You represent and warrant that all information is accurate, current, and complete.

You are solely responsible for safeguarding your account credentials and all activity under your account. Accounts may not be transferred or sold.

SECTION 2 — OUR PRODUCTS

We strive to represent our garments and accessories accurately; however, colors and textures may vary depending on your device and screen settings.

We do not guarantee that the quality or appearance of products will meet your expectations.

All product descriptions, availability, and pricing may change at any time without notice. We reserve the right to discontinue any product and to limit quantities sold to any individual or region.

SECTION 3 — ORDERS

By placing an order, you make an offer to purchase. Acceptance occurs only once we confirm the order and process payment.

Please review all order details before submitting, as cancellations may not be possible after the order is accepted.

If we decline, modify, or cancel an order, we will notify you using the contact information you provided.

All purchases are subject to our Refund & Returns Policy .

You confirm that all purchases are for personal use and not for resale or commercial distribution.

SECTION 4 — PRICES AND BILLING

All prices, promotions, and discounts may change without notice. Prices displayed at checkout are the prices applicable at the time of purchase, excluding taxes, shipping fees, duties, and import charges unless otherwise stated.

You agree to provide accurate payment information and authorize us to charge your payment method for all purchases, including applicable taxes and shipping.

SECTION 5 — SHIPPING AND DELIVERY

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier services, customs agencies, weather conditions, or events outside our control.

Once items are handed over to the carrier, title and risk of loss transfer to you.

For details on duties, international deliveries, and warehouse logistics (USA/EU), see our Shipping Policy.

SECTION 6 — INTELLECTUAL PROPERTY

All content on the Services—including trademarks, text, images, designs, videos, graphics, and layouts—is owned by NORGÄTE or our licensors and is protected by global intellectual property laws.

You may use the Services for personal, non-commercial purposes only.

No material may be reproduced, distributed, modified, or exploited without prior written permission from NORGÄTE.

All rights not expressly granted are reserved.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools operated by third-party providers. We do not monitor, endorse, or control these tools and provide them strictly “as is” and “as available.”

Your use of any third-party tool is solely at your own risk and discretion.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or policies of those sites.

You access third-party content at your own risk. Any concerns must be directed to the third-party provider.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

NORGÄTE is powered by Shopify; however, all purchases you make are strictly between you and NORGÄTE.

By using the Services, you agree that Shopify is not responsible for any damages, product issues, or disputes arising from transactions with NORGÄTE.

You expressly release Shopify from all claims related to your purchases.

SECTION 10 — PRIVACY POLICY

All personal data is processed according to our Privacy Policy and Shopify’s privacy practices.

Because our Services are hosted by Shopify, your information may be transferred internationally as needed to provide secure e-commerce functionality.

SECTION 11 — FEEDBACK

Any ideas, reviews, comments, or feedback you submit become the property of NORGÄTE. You grant us a perpetual, royalty-free, worldwide license to use, modify, publish, or distribute such content for any purpose.

You confirm that your feedback does not violate any third-party rights.

We may remove unlawful or inappropriate content at our discretion.

SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, or shipping information.

We reserve the right to correct any information or cancel orders impacted by inaccuracies at any time without prior notice.

SECTION 13 — PROHIBITED USES

You may not use the Services:

• for unlawful purposes

• to violate any laws or regulations

• to infringe intellectual property rights

• to harass, abuse, or harm others

• to submit false or misleading information

• to upload viruses or malicious code

• to scrape, crawl, or copy website data

• to interfere with security features

• for spam, fraud, or impersonation

We reserve the right to terminate accounts engaging in prohibited conduct.

SECTION 14 — TERMINATION

We may suspend or terminate your access to the Services at any time without notice. You remain responsible for any outstanding charges up to the date of termination.

Sections that reasonably should survive termination—including Intellectual Property, Indemnification, and Limitation of Liability—will continue to apply.

SECTION 15 — DISCLAIMER OF WARRANTIES

Except where expressly stated by NORGÄTE, the Services and products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

Some jurisdictions do not allow the exclusion of certain warranties; in such regions, the applicable protections may still apply.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, NORGÄTE and its affiliates shall not be liable for:

• indirect, incidental, or consequential damages

• loss of profits, revenue, or savings

• loss of data

• replacement costs

• damages arising from your use of the Services or products

This limitation applies whether the claim is based on contract, tort, negligence, or any other legal theory.

SECTION 17 — INDEMNIFICATION

You agree to indemnify and hold harmless NORGÄTE, Peruvian Traditions LLC, Norgäte j.d.o.o., Shopify, and all affiliates, directors, officers, employees, and partners from any claim or demand arising from:

• your breach of these Terms

• your violation of any law or third-party right

• your misuse of the Services

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remainder shall remain valid and enforceable.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision is not a waiver.
These Terms constitute the entire agreement governing your use of the Services and supersede any prior agreements.

SECTION 20 — ASSIGNMENT

You may not assign your rights under these Terms without our written consent.
We may assign our rights and obligations at our discretion.

SECTION 21 — GOVERNING LAW

These Terms are governed by the laws of:

• Croatia (for EU customers and EU storefront operations)

• North Carolina, USA (for US customers and US operations)

depending on the origin of the transaction.

SECTION 22 — HEADINGS

Headings are included for convenience only and do not affect interpretation.

SECTION 23 — CHANGES TO TERMS OF SERVICE

We reserve the right to update or modify these Terms at any time.
Material changes will be communicated as required by law.
Your continued use of the Services constitutes acceptance of revised Terms.

SECTION 24 — CONTACT INFORMATION

If you have questions about these Terms, please contact us at:

📩 support@norgateclothing.com

European Branch – NORGÄTE j.d.o.o.

Zagreb, Croatia

United States Branch – Peruvian Traditions L.L.C.

Charlotte, NC